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PDF

PDF or Portable Document Format is an open standard file format created for easier document exchange. To view PDF formated documents, you will need PDF reader software for your computer. Adobe provides a free PDF reader, Acrobat Reader, which is available for download and installation. Visit:
http://www.adobe.com/products/acrobat/readstep2.html

Flash

Flash is a multimedia and rich internet software plug-in for your browser. Adobe which created the software provides a free media player which is available for download and installation. Visit:
http://www.adobe.com/go/getflashplayer